Symptoms? Please contact your physician or the local health authority immediately!
Our test centre cannot perform coronavirus tests if you are exhibiting or feeling symptoms.

Whether travelling, meeting friends and colleagues or visiting relatives, a lot of what was once normal now poses risks. There is a lot of uncertainty to life during the coronavirus pandemic. The only way to be sure is with a test. This is the only way to protect ourselves and everyone else effectively. We want you and your loved ones to live through the pandemic safely.

You can be sure too by using the Frankfurt Airport Covid-19 testing service.
It is fast, reliable and inexpensive.

Facts about the test

  • Rapid antigen test: digital test result within 15 to 20 minutes
  • PCR test: digital test result within 6, 12 or 24 hours, as you choose
  • Rapid antibody test: digital test result within 15 to 20 minutes
  • It is carried out professionally by trained personnel
  • Hassle-free online registration and payment
  • Convenient appointment system for your test
  • Rapid results from certified laboratories

Test service

COVID-19 testing service at Frankfurt Airport

RT-PCR-Test

69,–/79,–/119,–/149,– EUR

Results in 24/12/6/1-1,5 hours*

Multilingual certificate incl.

Test results sent digitally

Free verification of identity on your test result

*Please note that the times shown for obtaining test results are based on past experience and intended as guidance. It might transpire that we are unable to meet the deadlines shown, especially if there is a capacity shortage. This is due to the dynamic way the coronavirus pandemic is unfolding.

Rapid antigen test

29,- EUR

Results in 15 minutes

Multilingual certificate incl.

Test results sent digitally

Free verification of identity on your test result

Rapid antibody test

35,- EUR

Results in 15 minutes

Multilingual certificate incl.

Test results sent digitally

Free verification of identity on your test result

Citizen test (Bürgertest)*

Free Corona-Test

Results in 15 minutes

Multilingual certificate incl.

Test results sent digitally

FREE for citizens with german residence

** The citizen test is FREE for citizens with german residence. ID required.

Notice

Please note that the deadlines specified for the notification of the test results are empirical values and meant only for your orientation. Particularly in the event of capacity shortages due to the dynamic development around the Corona pandemic, we may not be able to meet the specified deadlines.

FAQ - Frequently Asked Questions

Frequently asked questions and answers on various topics relating to the COVID-19 test.

1. Definition COVID-19-Test

1.1 What is an RT-PCR test?

The short form "RT-PCR test" stands for "reverse transcriptase polymerase chain reaction test". This test is considered the gold standard among the available tests because false-positive results are extremely rare. False-positive means that the test detects you as infected when in fact you are not. The test swab is done by an oral pharyngeal or better a nasopharyngeal swab.

1.2 What is a rapid antigen test?

The rapid antigen test is a so-called point-of-care test, which means that the sample taken is not sent to the laboratory, but is analysed directly on site with a special test kit and the result is available within 15-20 minutes. The test swab is taken through the nasal cavity here. Compared to the RT-PCR test, false-positive results can occur more frequently. In Germany, a PCR test must be performed after a positive rapid antigen test.

1.3 What is an antibody test?

An antibody test provides information about whether someone has already been infected with the novel coronavirus and whether the immune system has reacted to this infection by producing antibodies against SARS-COV-2. The antibody test can also be used to identify people who have been asymptomatic, i.e. without symptoms of the disease. The coronavirus antibody test is carried out quickly and professionally using a small amount of blood from the fingertip.

2. General questions about the EcoCare test centre

2.1 Where is the EcoCare test centre located?

The EcoCare Test Center Terminal 1 is located in Frankfurt Airport on the mezzanine level and can be reached via the escalators as well as by elevator.

The EcoCare Test Center Terminal 2 is located on level U4 at the connection to the parking garage.

2.2 What are the opening hours of the EcoCare test centre?

Monday - Sunday 24 hours continuously open

2.3 How much do the tests offered cost?

Test

Result after

Price

RT-PCR-Test

24 hours

69,– EUR

RT-PCR-Test

12 hours

79,– EUR

RT-PCR-Test

6 hours

119,– EUR

RT-PCR-Test

1 - 1,5 hours

149,– EUR

Antigen-Quicktest

15 minutes

139,– EUR

Antibody-Quicktest

15 minutes

35,– EUR

Citizen test

15 minutes

0,– EUR

2.4 From what age can I be tested?

In our centres, we only take smear tests on children from the age of 3 years. However, if the child resists the smear test, no attempt will be made or the test will be stopped immediately. We would like to increase the safety of your children and ask for your understanding for this regulation. In case of doubt, please contact your local paediatrician's office.

2.5 Is a visit to the test centre possible for disabled persons?

A visit is possible without any problems. Our staff and security personnel are instructed that disabled persons must be given priority. Barrier-free access is possible.

2.6 How can I contact the EcoCare Direct support team?

E-mail: direct-support@ecocare.center

Telephone: +49 211 387 895 73

Call centre opening hours

Telephone support:

Monday to Sunday 24 hours

Mail Support:

Monday to Saturday 8am to 8pm

Sunday 9 a.m. to 6 p.m.

3. Questions about Corona test registration and application

3.1 Where can I register?

Please click on the button "Choose your sampling and book now!" and follow the registration process.

3.2 Why do I need to register?

With the registration you will receive a QR code that you need for your desired sampling. Within the registration process you will need to book an appointment which will allow for a flawless handling process of your sample collection.

3.3 How does the registration process work?

After opening the registration link, you must subsequently enter all requested data for the individual registration steps. It is particularly important to enter the correct passport/identity card number. Each user is personally liable for the correct entry of the passport/identity card number. The passport/ID card number can still be adjusted by the staff before the sample is taken on site, if necessary. After the Corona test has been carried out, a change is no longer possible.

Once registration is complete, you will receive a confirmation email. It is essential to confirm the link contained therein in order to complete the registration.

If the e-mail does not appear in your general mailbox, please check your spam folder.

Important: If the passport/identity card number is still incorrectly stored in the user account after the Corona test, a change and reimbursement of costs is no longer possible.

3.4 Do I have to register my partner and children for the test?

A family has the possibility to create several user accounts with one e-mail address.

The procedure would be as follows:

1. register at the following website

2. navigation to the user account settings at the top right (3 dots)

3. click on "Create co-user

4. insert user data

5. click on "Change user

6. click "Continue

7. log in again and select the user

3.5 How can I log in after I have opened my user account?

In the account confirmation e-mail you will find a link to log in to your user account.

3.6 What should I do if I have forgotten my user account password?

Please navigate to the login window and generate a new password via the "Forgotten password" link.

4. Questions about payment

4.1 How can I pay for my Corona test?

Currently, online payment by credit card is possible and in the web version the payment method GiroPay.

4.2 What if there are problems with my credit card during the order process?

Please contact the issuer of the credit card to find out what the problem is.

4.3 When do I have to pay for my Corona Test?

The amount for the requested Corona Test will be debited from your bank account after payment.

4.4 Will I receive an invoice after the order has been placed?

With the booking of the sampling we also send the invoice together with the order confirmation.

4.5 How can I cancel my booking?

Send your payment confirmation with the request for cancellation to direct-support@ecocare.center. Please check the cancellation conditions in the general terms and conditions beforehand.

4.6 How long will it take to receive my refund?

We will carefully review your support case. If there is a refund claim, it may take 2-3 weeks for the money to be credited to your account.

5. User account questions

5.1 Where can I find my QR code?

The QR code is located in your user account on the home page on the right.

5.2 Can I register other people for a sample through my user account?

A family has the possibility to create several user accounts with one e-mail address.

The procedure would be as follows:

1. register at the following website

2. navigation to the user account settings at the top right (3 dots)

3. click on "Create co-user

4. insert user data

5. click on "Change user

6. click "Continue

7. log in again and select the user

5.3 How can I cancel my booking?

To cancel a test you have not yet taken, please log in to your customer account. Click on the test you wish to cancel in the list under "Purchased test". Then click on the button "Cancel order". As a result, the money will be credited back to your bank account in the coming days.

Purchase date + 14 days = 100% money back

Purchase date + 15 days = 50% money back

Purchase date + 3 months = no money back at all

Please check the cancellation policy in the terms and conditions beforehand.

5.4 How long will it take to receive my refund?

Refunds can take 2-3 weeks.

5.5 How can I delete my account?

To do so, go to the right menu bar, click on your name, then at the very bottom click on "Close account". Be careful, your account will be irrevocably deleted.

5.6 Where can I change my personal data?

You can change your personal data in your account. Please note, however, that personal data can only be corrected before you visit the test centre. A subsequent change will not result in any change on the test result.

5.7 How can I cancel my appointment?

You can cancel your appointment yourself. Please click on the test in the customer account, then a window will open and please select the option "Cancel order". The test will be deleted from the account.

5.8 Can I order several samplings at the same time in my account?

Several appointments can be booked at the same time for one person.

Please note, if another customer is to be registered, to use the co-user function or to make the test booking via an individual access.

6. What is important for on-site testing?

6.1 What do I need to bring for sampling?

You will need to bring a photo ID and your personal QR code via the app or as a printout in order to check your personal details. Please also note that when entering the location, it is mandatory to wear a medical mouth-nose covering.

6.2 What do I need to consider before taking the sample?

To avoid an invalid test result, we ask you to refrain from eating, drinking, smoking or brushing your teeth 15 minutes before taking the sample.

7. Questions about the test result

7.1 I have been tested. How and when will I get my test result?

The results of the standard test are normally available according to the time periods after sample collection given in the table in 2.3 (in > 99% of all cases). The results of the antigen rapid test are available within 15-20 minutes.

As soon as your test result is available, you will be notified by e-mail. The test result will be made available to you digitally and can be viewed and downloaded online in your personal area in the EcoCare portal or in the EcoCare app.

Notice:

Please note that the specified deadlines for notification of the test results are empirical values for your orientation. Particularly in the event of capacity bottlenecks due to the dynamic developments surrounding the Corona pandemic, it is possible that we will not be able to meet the specified deadlines.

In case of a positive test result, the respective health authorities must be informed according to the legislation.

7.2 In which language is the COVID-19 test certificate issued?

The test certificate is a PDF document and will be issued according to your order in the following language combinations: German/English, Turkish/English, French/English, Russian/English, Greek/English or Chinese/English.

Important: After the registration process, it is no longer possible to change the language combination of the test certificate.

7.3 Can I receive my test result as a printout?

Currently, we only provide the results electronically in PDF format.

7.4 What do I do if my test result says "void"?

The word "void" in this context stands for an invalid test that must be repeated.

Contact

The EcoCare Test Center Terminal 1 is located in Frankfurt Airport on the mezzanine level and can be reached via the escalators as well as by elevator.

The EcoCare Test Center Terminal 2 is located on level U4 at the connection to the parking garage.

Please feel free to contact us if you need any further information:

E-Mail: direct-support@ecocare.center
Tel: +49 211 387 895 73 (Our Helpline is available 24 hours a day, seven days a week)

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